Case studies

Four projects where design, research and engineering partnership turned into measurable business results.

Booking engine redesign

A redesign of American's $24.3 billion booking engine that added $111 million in incremental revenue.

A reusable design system now reaching 66% of the customer-facing development community across Commercial teams.

A digital communication system for the Integrated Operations Center that cut call volume by 46%.

A full app redesign with Apple that exceeded revenue forecast by $2.3 million and earned featured placement in the App Store.